Got Questions? We've Got Answers

FREQUENTLY ASKED QUESTIONS

What Makes Mugshot Different?

Most brands cut corners - we cut toxins.MUGSHOT is built on one principle: your health comes first.
No endocrine disruptors. No synthetic dyes. No cheap fillers. Just clean, high-performance formulas made to actually perform - without wrecking your skin, scalp, or hormones.
This isn’t wellness marketing. This is health-first men’s care, backed by real ingredients that respect your body and your time.

Why Are You More Expensive Than Drugstore Brands?

Because we’re not selling cheap lather and fragrance.
We use ingredients that support your long-term skin, body, and hair health - things like omega-rich oils, anti-inflammatory botanicals, and barrier-safe cleansers that cost more but perform better.
This is premium, preventative care - not a temporary fix that leaves your body worse off in the long term.

How Long Does Shipping Take?

United States (Standard)
4-7 working days
We are currently only shipping within the United Sates

Where Do You Ship From?

All orders ship from our U.S. warehouse in Indiana for fast, secure, and reliable delivery.

What If My Product Gets Lost Or Broken?

We’ll make it right. If anything shows up broken, delayed, or gone missing, email info@mugshotofficial.com and we’ll handle it.

Is There A Guarantee?

Our policy is simple. You’ve got 60 days from the day your order is delivered to request a refund - used or unused.

If you’re not happy, email us at info@mugshotofficial.com and we’ll take care of it. No need to ship anything back unless we ask for it. Satisfaction guaranteed.

How Long Does It Take To Get My Money Back?

Once approved, your refund hits your original payment method within 5–7 business days.